– Improving job outcomes (and retentions) for older customers.

Organisations with current delivery responsibilities and looking to participate in the Work Programme are invited to help improve their success in getting older customers back to work by working with TAEN, who offer expertise with this growing customer group

TAEN – The Age and Employment Network are inviting centre managers and others who manage front line teams in welfare to work provider organisations to attend a series of training events for the new 50+ Works online Good Practice Guide which it has developed with providers, for providers.

The 50+ Works Guide aims at increasing the effectiveness of the back to work support delivered by the Department for Work and Pension’s (DWP) prime contractors and their subcontractors.

The training events are being held in London (19th October), Newcastle (3rd November) and Bristol (25th November).  Providers can choose whether to attend a morning or afternoon session at each of these free of charge events.

Explaining the reason for the sessions, Keith Frost from TAEN, explained:

“For a number of reasons, customers aged 50 and over are likely to be one of the fastest growing groups within the Work Programme.
“Providers will want to gear themselves up to handle this change in the age profile of many of the customers who will be required to actively seek work under the Government’s reforms, and to take advantage of the opportunities they bring.

“Providers may have held, or be holding, contracts which don’t have too many older customers attached to them, so existing staff members may not be as experienced in working with such customers.  They will also be taking on new staff who may well be in a similar position.

“The 50+ Works online Guide was developed with providers, for providers.  It contains a great deal of useful information and good practice examples and tips.  It includes case studies, check lists and useful links, all of which will help improve the effectiveness of organisations and their front line advisers when working with older customers.”

“ We have a limited number of places for these free of charge sessions and places will be restricted to three representatives per organisation at each of the locations, so it’s first come, first served,” he added.

For further information, or to book a place please email or call 020 7843 1590

Leave a Reply

You must be logged in to post a comment.

twitter link Facebook link Linked in

Subscribe here


twitter link Facebook link

Featuring Recent Posts WordPress Widget development by YD