Speed of Processing stats: Housing Benefit and Council Tax Benefit
The Department for Work and Pensions has released the latest official statistics on Speed of Processing (SoP).
Speed of Processing measures the average times to process a new Housing Benefit or Council Tax Benefit claim or amend an existing claim as a result of a change in circumstances.
Speed of Processing for Quarter 2 of 2011/2012. The key points from the latest release are:
- The average number of days to process new claims for quarter 2 is 24 days and the average number of days to process a change of circumstance is 11 days.
- The average number of days to process a Housing Benefit new claim for quarter 2 is 24 days and the average number of days to process a Housing Benefit change of circumstance is 11 days.
- The average number of days to process a Council Tax Benefit new claim for quarter 2 is 24 days and the average number of days to process a Council Tax Benefit change of circumstance is 11 days.
Read the statistical release
Amanda Frewin
Research & Project Support
Are these statistics based on working days? i.e. Monday to Friday and not including national holidays. So 24 days would mean roughly 5 weeks as opposed to 3 and 3 days. Regard, Mark.